Your order is normally delivered within 1-2 business days.

All products sold on ortopedbutiken.se are in stock and shipped from the same warehouse.

When ordering multiple products, the entire order is shipped together in one package. The stated delivery time applies to the entire order.

The delivery time refers to the period from when you receive your order confirmation (the delivery time applies to weekdays excluding public holidays).

For delivery to a service point or parcel locker, the shipment normally remains there for:

• Bring: 7 days
• Instabox/Budbee: 3 days (with the option to extend this by 3 additional days via the app; a public holiday counts as half a day)

When your order has been shipped, you will receive a tracking number by email.
Use the link in the message to track the delivery and see its current status.

Yes. Business customers can choose invoice or installment payments via Billie directly at checkout.
Billie is a payment method specifically tailored for businesses and requires an approved credit check.

You have the right to withdraw from your purchase within 30 days from the day you received the product.

To exercise your right of withdrawal, you must submit a clear notice of withdrawal. The easiest way to do this is through our digital returns process:

👉 https://www.ortopedbutiken.se/pages/retur-byten

You can also notify us of your withdrawal by email at kontakt@ortopedbutiken.se.

After the notice of withdrawal has been submitted, the product must be sent back without undue delay and no later than within 14 days.

You have the right to try the product in the same way as in a physical store.

If the product has been handled more than necessary to determine its characteristics or function, a deduction for reduced value may be made.
We recommend returning the product in its original packaging.

Yes. The right of withdrawal does not apply to goods that, for health or hygiene reasons, are not suitable for return once the seal has been broken by the consumer.
This applies, for example, to certain products intended for direct skin contact.

• If you cancel a purchase, we send you a return label and charge a return fee of DKK 69, which is deducted from the refund.
• For an exchange of product or size, a return fee of DKK 39 is charged.
• For approved complaints, we cover the return shipping.

For canceled purchases, refunds are issued no later than 14 days after we receive your cancellation notice.

We may wait until the product has been returned or until you provide proof that it has been sent back before issuing the refund.
The refund will be made using the same payment method used for the purchase.

Any return fees or deductions for diminished value will be adjusted in connection with the refund.

If a shipment is not collected from a pickup point or parcel locker and is returned to us, this is not considered an exercise of the right of withdrawal.

For uncollected shipments, a fee of DKK 149 is charged, corresponding to the costs of shipping, return shipping, administration and handling.

Of course. If you need help or advice, please feel free to contact our customer service. We will be happy to help you find the right product for your needs.

How do I contact you if I have questions about my order?